[March 2022] The QI Gambit: Tools and Strategies for Engaging, Training and Supporting Staff

Live Webinar
The QI Gambit: Tools and Strategies for Engaging, Training and Supporting Staff
March 24, 2022  2:00 p.m. to 3:30 p.m. EST

An organization’s quality improvement (QI) efforts require continuous nurturing in the form of training, support, and encouragement for staff. During this webinar, participants will gain new tools and strategies for engaging staff and build capacity related to QI.

During this webinar, participants will learn how to form and onboard program staff to the QI process; receive practical tools for training and engaging QI teams; and learn how to build staff capacity in QI at all levels of your organization. Whether you are launching a new QI process or looking to revitalize current efforts, you will take away a variety of new ideas and a toolbox of resources to boost QI at your organization.

About  the Performance Excellence SPARK Exchange

This SPARK community (formerly the Performance Excellence APEX) connects professionals who have primary responsibilities for the performance excellence activities of their organizations and provides them with tactical tools, content, shared experience, and advice. The PE SPARK Exchange further assists members in designing effective and evidence-based organizations, achieving program goals, increasing client satisfaction, and creating positive client outcomes.

Learn more about promoting a data-driven culture in human services in which all stakeholders are included in the work of performance excellence in the on-demand webinar, Creating a Culture of Performance Excellence.

Takeaways: (Three to five bulleted takeaways)

·         Participants will learn how to form and onboard program staff to a QI process

·         Participants will gain practical tools and creative ideas for training staff in QI principles

·         Participants will feel increased confidence in engaging staff in QI

Participants will walk out with a toolbox of ideas and strategies for building capacity in QI at their organizations

Who Should Participate: 

This webinar is relevant for professionals across the human services ecosystem, including those working in the private nonprofit sector, public sector, public policy, or other systems interested in starting or re-energizing their quality improvement (QI) systems and how to creatively build capacity and engage staff in the QI processes. 

·         Quality improvement/data/research staff

·         Executives and directors

·         Managers and supervisors

·         Funders

·         Program staff   


Melissa Curtis, Manager of Performance and Quality Improvement, Lawrence Hall, Chicago, IL

Melissa Curtis received her Bachelor of Fine Arts (BFA) in Painting from the University of Illinois at Urbana-Champaign. She worked for over 3 years at Alden Town Manor, a nursing and rehabilitation center where she was introduced to the concept of Quality Assurance. In 1999, Melissa joined Lawrence Hall to assist in launching a new team-based approach to implementing a Continuous Quality Improvement model. She has been leading the CQI process at Lawrence Hall since 2004. Melissa supports and meets with all agency QI teams; systematically collects, aggregates, analyzes, and communicates data; develops data collection tools, databases, dashboards, and reports; provides training and capacity building in CQI concepts with organization staff, is the lead coordinator for the agency’s COA reaccreditation process, and has created visual PQI reports for Lawrence Hall.