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Building a “How Might We?” Culture: Using Human-Centered Design to Strengthen Performance and Quality Management
04/26/2023 12-1 p.m. EST
As a follow up from the popular SPARK 2022 conference presentation, leaders from Congreso de Latinos Unidos will dive deeper into how they use human-centered design as a key component of their performance management and quality improvement strategy. This webinar will highlight several elements of Congreso’s homegrown design toolkit to demonstrate how they overlay client and staff experience in programs with data for progression towards outcomes. Congreso’s unique strategy couples design and experimentation to identify and test program and operational enhancements to increase performance.
In addition to being a learning opportunity, this webinar will also offer networking and discussion. Attendees will be given time to discuss their own current or potential strategies and ideas for incorporating design and innovation culture to improve performance management.